First Impressions, Customer Service, Reputation

Consumers typically make the decision on which business to work with based on the first impressions they get after reading testimonials and or reviews for reliable companies they can trust to get the work done.

Homeowners who are looking for painting companies in Ottawa will want to learn everything they can about the person or people that will be working in their home before hiring the right painting contractors. 

The following tips can be a useful guide in helping you choose the best painters for the job when you are searching for quality painting services in Ottawa. 

It can start with a simple referral from family, friends, neighbors or co-workers since word of mouth referrals are always the best way to start a search to find painters near you.

Next a quick google search for Ottawa painting companies leads you to reading reviews from past customers experiences with the business and instantly you get the best first impression of their reputation and success.

If you don’t have family, friends, neighbors or co-workers that can recommend and refer you to a business they’ve worked with before then the next best way to find a reliable, experienced and trustworthy painting company in the Ottawa area is with the following tips.

Tip 1 – Begin your search in your Ottawa neighborhood to find local painters as it is important to support small local businesses. 

Tip 2 – Visit the painting company website to discover all the services they provide.  Here you can also explore their previous work by visiting their project gallery. 

Tip 3 – Read the online reviews to get information about others experiences with working with the painting company. 

Tip 4 –  Contact them to set up an in-home consultation, where you have the opportunity to meet with the potential painters that will be working in your home. 

Tip 5 – Prepare for the interview between you and the painter by making a list of things to ask once they arrive at your home.  You will want to know things like what type of paint brands are used, whether they will apply two or three coats of paint, if you need to have walls, ceilings, trim and baseboards painted or do you just need the walls done.  Going through the details of the painting project at the meeting is the ideal time to list all the work you need done.  This meeting also provides the painters the opportunity to inform you of the scope of the work to be done, clarifying details like painting everything or just paint the walls at this time.  They will review paint colours with you, help you choose the right paint finish or sheen for either your interior or exterior painting project. 

Tip 6 – Get a painting quote which will give you a list of the services that will be provided, the cost to paint, along with labour and taxes.  An estimate for painting can be emailed to you after the meeting.  Make sure that all the details and scope of the work is listed to ensure you get no surprises after the project begins. 

Tip 7 – Contact at least three different painting companies to provide you with an estimate.  This will give you an idea of the difference between some low end and high end bids to help you make the final decision. 

That moment you connect with a painting company whether it is through email or by phone, a first impression is already made.  The tone used in their emails or how they answer their phones is key to that first connection. 

When a house painting contractor meets with you at your home, there is a first impression made right from the time they arrive, whether they arrive later than the set appointment time.  It can happen that painters organize several estimates for one day, and sometimes due to traffic delays, or previous appointments taking longer than expected they can arrive 10 to 15 minutes later.  It would be courteous of the painter to contact the next homeowner to let them know they are running behind. 

The introduction is everything.  Did they properly introduce themselves, extend a friendly handshake and offer you a business card.    Just minor details of course but it makes it a lot more professional. 

By reading through the company’s website, checking out their online reviews, testimonials and social media sites, you will get to know a little more about their customer service.  Happy customers will leave glowing reviews, but you will also be able to read any negative reviews that people may leave. 

When scanning through all the online reviews for the different companies you will be considering for hire, you will get an understanding of what type of customer service they provide and whether you want to be working with them. 

Ottawa painters work hard at earning and keeping their reputation.  Some will  have been in the painting business for 5, 10 or over 30 years. 

We strive at exceeding your expectations work hard at maintaining the best customer service and our company’s reputation.  Our goal is to always provide you with exceptional craftsmanship, high quality house painting and 100+++% customer satisfaction. 

Doing your due diligence to hire a qualified painting contractor is ensuring you receive the best services from a reputable and trustworthy painting company.  When it comes to choosing a professional house painter to work with  you want to be sure you get the quality and guaranteed work you are paying for.    

Hiring an amateur, fly-by painter that is only here one season and gone the next may save you some money at the start, but if you are asking yourself is it expensive to hire a professional painter wait until the amateur is finished.  

Hiring amateur unqualified or cheaper in price painters will end up costing you way more in the end, since you will have to pay them what they were asking for and then have to call in the real professional painters to do it all over again.  

Some will use the cheaper paints that won’t give you complete wall coverage instead of using the high quality paints yet charging you for the higher end higher priced paint product.

You don’t want them skipping on the necessary prep work before painting, such as drywall patching and repairing, not using primers, or not using the right type of paint finish.

Don’t find yourself getting ripped off by cheaper painting quotes, fly-by night amateurs who will start the project one day, leave behind a mess of empty or left over paint cans, spilled paint, or paint on places it was never supposed to be and never return again to complete the work.

We look forward to the next time you’re considering to hire a painter that you connect with PG Paint & Design Ottawa House Painters as we pride ourselves on providing you with over 30+ years of experience, exceptional customer service and quality painting work.

This post was originally published on Feb 23, 2015 and updated Jan 15, 2022